Frequently Asked Questions
Order Questions
How do I place an order?
Placing an order on our website is simple. Just browse our collection, select your desired items, add them to your cart, and proceed to checkout. Follow the steps to enter your details and complete your purchase.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also support payments through PayPal for a secure and convenient checkout experience.
How can I check the status of my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your shipment directly on the carrier’s website.
Do you ship internationally?
Currently, we only ship within the United States. We are exploring options to expand our shipping services to other countries in the future.
What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with your items, you may return unworn and unwashed products with the original tags attached within 30 days of delivery for a full refund or exchange. Please note that shipping costs are non-refundable.
How do I initiate a return or exchange?
To start a return or exchange, please visit our Returns & Exchanges page and follow the instructions. You will need your order number and email address to begin the process.
Product Questions
How should I care for my running gear?
To ensure the longevity of your apparel, we recommend machine washing in cold water with similar colors and avoiding the use of fabric softeners. Tumble dry on low or hang dry. Please refer to the specific care instructions on the garment’s label.
What makes your running apparel unique?
Our products are designed by runners, for runners. We focus on creating high-performance, technical gear that offers superior comfort, moisture-wicking properties, and durability. Our unique prints and commitment to quality set us apart.
Do you offer products for all seasons?
Yes, we offer a range of products suitable for different weather conditions. Our line includes lightweight, breathable gear for summer and warmer, layered options for colder months.
Do you have a loyalty or rewards program?
Yes, we value our returning customers! Please check our website for more details on our loyalty program and how you can earn points on every purchase.
General Questions
How can I get in touch with customer service?
For any questions or concerns, our customer service team is here to help. Please reach out to us through the contact form available on our website, and we will respond as quickly as possible.
Where are your products made?
Our products are designed in the USA and manufactured with our trusted partners overseas. We maintain strict quality control standards to ensure every item meets our high expectations for performance and durability.
Do you have a physical retail store?
We are currently an online-only retailer. This allows us to keep our costs lower and pass the savings on to our customers through competitive pricing.
Do you collaborate with athletes or running groups?
We frequently collaborate with athletes and running communities. We believe in supporting the running world that inspires us. Follow us on social media for the latest news and announcements.
Can I submit a design idea?
We love hearing creative ideas from our community! While we cannot accept unsolicited design submissions, we appreciate your enthusiasm and feedback.
How can I stay updated on new releases and promotions?
The best way to stay in the loop is by subscribing to our newsletter and following us on social media. You’ll be the first to know about new product drops, special offers, and exclusive content.