Exchanges and Returns

At runningapparelbrand.com, we want you to be completely satisfied with your purchase. If you are not entirely happy, we are here to help with our straightforward exchange and return policy.

Returns

We offer a 30-day return policy from the date you receive your item. To be eligible for a return, your item must be unworn, unused, and in the same condition that you received it. It must also be in the original packaging with all tags attached.

Several types of goods are exempt from being returned, including gift cards and any personalized or custom-made products.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer support team for assistance.

Sale Items

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Returns Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please get in touch with us.

Shipping Returns

To return your product, you should mail your item to the provided return address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need Help?

If you have any questions on how to return your item, please contact our customer support team. We are here to assist you.