Shipping & Delivery Information
We are so excited to get your new running gear to you! Here’s everything you need to know about how we ship your orders.
Where Do We Ship?
We currently offer shipping within the United States (including APO/FPO addresses) and to Canada.
Processing Your Order
Please allow 1-2 business days for us to process your order before it ships. All orders are processed and shipped from our warehouse Monday through Friday, excluding major holidays.
Shipping Methods and Estimated Delivery Times
- Standard Shipping (3-7 Business Days): Our most economical shipping option.
- Expedited Shipping (2-5 Business Days): A faster option for your time-sensitive needs.
- Express Shipping (1-3 Business Days): Our fastest available shipping method.
Please note: These timeframes are estimates once the package is in the hands of the carrier and do not include the 1-2 day order processing period. Delivery times can vary depending on your location and carrier processing times, especially during peak seasons or due to unforeseen circumstances.
Shipping Rates
Shipping rates are calculated at checkout based on the weight of your order and your delivery location. You will be able to see the available shipping options and their costs before you complete your purchase.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email that includes your tracking number and a link to track your package. You can use this tracking number on the carrier’s website to see the latest status and estimated delivery date for your shipment.
What If My Package Is Delayed?
While we provide estimated delivery windows, we cannot guarantee delivery dates as they are subject to carrier performance and factors outside of our control. We appreciate your patience and understanding if delays occur.
International Shipping (Canada)
For orders shipped to Canada, customers are responsible for any and all customs duties, import taxes, and brokerage fees. These charges are not collected by us and are paid directly to the carrier to release the shipment from customs. We are unable to predict what these fees will be, as they are determined by your local government.
P.O. Boxes and Address Accuracy
We can ship to P.O. Boxes using USPS. Please ensure your shipping address is entered correctly during checkout. We are not responsible for orders shipped to an incorrect or undeliverable address provided at checkout.
Damaged or Lost Packages
We insure all of our shipments against loss and damage during transit. If your package is lost by the carrier or arrives damaged, please contact our customer service team immediately and we will work with the carrier to resolve the issue.
Returns
For information on returns and exchanges, please visit our Return Policy page on our website.
Have More Questions?
For any other questions regarding shipping, please reach out to us through the contact form on our website. We are happy to help!